*Based in Kensington & Chelsea*

Our Services:

Age UK Kensington & Chelsea is an independent, local charity working at the heart of the community to support independence and combat isolation. We work tirelessly to make a tangible difference to the lives of thousands of older people in our borough by providing practical and emotional support through our wide range of services.

Please click the links below to find out more about the services we provide.

Information and Advice

Our Information & Advice service is free of charge and totally impartial. We can provide assistance with a number of issues including: 

• Welfare Benefits

• Health & Disabilities 

• Grant Applications 

• Advice to Carers

• Accessible Transport

• Housing

• Utility Debt & switching

Please note: we do not provide advice on immigration, finance or consumer debt. 

Befriending

Our ONE-TO-ONE Befriending volunteers help to combat loneliness and isolation by making regular visits to older people in their homes, providing companionship and a listening ear. 

This service is open to residents of Kensington & Chelsea who are aged 55 and over, housebound and are struggling with isolation due to being unable to leave their property. If you are mobile or has specialist needs, you may find more suitable services below. 

Escorting

Due to mobility issues or a lack of confidence, leaving the house can be a daunting prospect for many older people. Our Escorting volunteers are on hand to help people to get out and about, whether it's on foot, public transport or by taxi. 

Simple DIY Service

Our Practical Help service is open to Kensington & Chelsea residents over the age of 55 who need some help with small tasks around the house.

Group Shopping Service

We organise shopping trips for people who cannot use public transport due to disability or frailty, so that they can continue to do their own shopping. Trips are run every Wednesday and Thursday to supermarkets in and around west London. 

At Home Service

The At Home Service from Age UK Kensington & Chelsea offers a range of personally tailored packages of care and support for older people in the Kensington & Chelsea.  

Age UK Kensington and Chelsea at Home service supports older people with: 

• Food and groceries shopping 

• Housekeeping, cleaning, and light domestic tasks 

• Help prepare light meals 

• help to de-clutter or have seasonal a tidy up 

• Change bedding and laundry 

• Escort to appointments 

• Collect your prescriptions, dry cleaning, help with paperwork or do your shopping (take you or go for you)

Basic Foot Care Service

Our footcare service is run by trained footcare practitioners. They can clip toe nails and check your feet for any problems. We have several locations you can visit to access this service.  

You need to contact your GP who will send us a referral in order to access this service.  

Dementia Services

If you, or someone you know, are aged over 55 and a Kensington & Chelsea resident living with dementia or memory difficulties, we can offer support and advice in a range of ways, both in groups and on a one-to-one basis. 

*Based in Kent, covering Kent and all London Boroughs*

Domus Organising was set up by David Denton, who is more than happy to travel throughout Kent and all the London Boroughs - for an initial assessment meeting there is no charge at all.

David has gained success and experience in both the Operational and Sales side of Financial Services. He is DIPCII qualified (Diploma in Financial Services). The true benefit of this means the organisational skills and one-to-one inter-personal skills acquired can help with discussions of a more personal and sensitive nature with customers in their home, when faced with decisions on what to do with their documents and paperwork. All discussions are confidential.

The customer is consulted at every step and nothing is destroyed (or re-cycled if preferred) without the customers say so. Any agreed documents and paperwork will be destroyed confidentially, either by the customer or by Domus Organising.
The aim of Domus Organising is to show you how meticulous care and good order can provide you with exactly what you want.

Confidentiality

• Domus Organising is registered for Data Protection.

• Domus Organising is also a member of The Association of Professional De-Clutterers and Organisers, which abides by a Code of Ethics regarding client confidentiality.

• Domus Organising also has Public Liability Insurance of £2 million.

1. De-cluttering

A de-cluttered home and a de-cluttered mind! What a wonderful combination!
 
We can make everything look tidy, so no more cringing when you walk into the room. It will take years off you!
 
This can be really therapeutic.

2. Paperwork & Documents

Domus Organising is here to help you get organised by developing a system that will allow you to file and organise your important documents and paperwork.
 
More, importantly this system will allow you to stay organised. The area will look neater and tidier; save you storage space which in turn will allow you to find things quickly and this will give you a sense of calm and order.
 
Some examples of documents or paperwork that you may want to refer to easily are:
 •Guarantees
 •Warranties
 •Medical history
 •Passport
 •Financial documents
 •Household bills

3. Certificates

You or family members may have or inherited documentation or certificates that refer to stocks and shares. What do these documents mean?
 
We can help you to find out:

 •What these documents mean
 •Is the company still trading
 •Has the company been taken over
 •Are they still valid

4. Completing Forms & Documents

Would you like help obtaining and completing forms or documents?

Domus Organising can help complete forms or documents that can be found to be either stressful, awkward, time consuming, tedious or…..a mixture of everything. Whatever the reason is, please ask for assistance.  Don’t let completing paperwork or documents get you down!

A few examples of our service are:

• Pension forms
• Tax forms
• Obtaining a Power of Attorney
• Obtaining a Grant of Probate/Letters of Administration
• Forms/documents for a Solicitor
• Finances
• Insurances
• Making or amending a Will
• Moving home.

We can sit down and provide a tailor made service for your individual needs, explain documents and help complete the necessary paperwork.  Please let us know what you would like.

5. Storage

You may like help finding alternative ways to create more space in your home or your office, leaving you with a feeling of calmness and an efficient and tidy air for your business.
 
You may want the storage:

 •To take up less space
 •Because you find it too heavy to move
 •Appears to be no more space left
 •Items to be more accessible
  
This will leave you with more space and a feeling of calmness in your home

*Based in Kent, covering Kent and all London Boroughs*

Domus Organising was set up by David Denton, who is more than happy to travel throughout Kent and all the London Boroughs - for an initial assessment meeting there is no charge at all.

David has gained success and experience in both the Operational and Sales side of Financial Services. He is DIPCII qualified (Diploma in Financial Services). The true benefit of this means the organisational skills and one-to-one inter-personal skills acquired can help with discussions of a more personal and sensitive nature with customers in their home, when faced with decisions on what to do with their documents and paperwork. All discussions are confidential.

The customer is consulted at every step and nothing is destroyed (or re-cycled if preferred) without the customers say so. Any agreed documents and paperwork will be destroyed confidentially, either by the customer or by Domus Organising.
The aim of Domus Organising is to show you how meticulous care and good order can provide you with exactly what you want.

Confidentiality

• Domus Organising is registered for Data Protection.

• Domus Organising is also a member of The Association of Professional De-Clutterers and Organisers, which abides by a Code of Ethics regarding client confidentiality.

• Domus Organising also has Public Liability Insurance of £2 million.

1. De-cluttering

A de-cluttered home and a de-cluttered mind! What a wonderful combination!
 
We can make everything look tidy, so no more cringing when you walk into the room. It will take years off you!
 
This can be really therapeutic.

2. Paperwork & Documents

Domus Organising is here to help you get organised by developing a system that will allow you to file and organise your important documents and paperwork.
 
More, importantly this system will allow you to stay organised. The area will look neater and tidier; save you storage space which in turn will allow you to find things quickly and this will give you a sense of calm and order.
 
Some examples of documents or paperwork that you may want to refer to easily are:
 •Guarantees
 •Warranties
 •Medical history
 •Passport
 •Financial documents
 •Household bills

3. Certificates

You or family members may have or inherited documentation or certificates that refer to stocks and shares. What do these documents mean?
 
We can help you to find out:

 •What these documents mean
 •Is the company still trading
 •Has the company been taken over
 •Are they still valid

4. Completing Forms & Documents

Would you like help obtaining and completing forms or documents?

Domus Organising can help complete forms or documents that can be found to be either stressful, awkward, time consuming, tedious or…..a mixture of everything. Whatever the reason is, please ask for assistance.  Don’t let completing paperwork or documents get you down!

A few examples of our service are:

• Pension forms
• Tax forms
• Obtaining a Power of Attorney
• Obtaining a Grant of Probate/Letters of Administration
• Forms/documents for a Solicitor
• Finances
• Insurances
• Making or amending a Will
• Moving home.

We can sit down and provide a tailor made service for your individual needs, explain documents and help complete the necessary paperwork.  Please let us know what you would like.

5. Storage

You may like help finding alternative ways to create more space in your home or your office, leaving you with a feeling of calmness and an efficient and tidy air for your business.
 
You may want the storage:

 •To take up less space
 •Because you find it too heavy to move
 •Appears to be no more space left
 •Items to be more accessible
  
This will leave you with more space and a feeling of calmness in your home

About Us

Order from Chaos helps clients regain control over their homes and lives through professional decluttering and organising services. Founded in 2023 by Jo de Serrano OBE DUniv, the business supports clients across London and the Home Counties, as well as offering virtual sessions for those further afield. Jo brings over 25 years of humanitarian and organisational experience to her work, combining patience, discretion, and a non-judgemental approach with a personal understanding of the challenges of disorganisation.

The service is designed to be client-led, ensuring that decisions are always made by the client and that nothing is removed without agreement. For older or more vulnerable clients, decluttering also provides important safety benefits, such as reducing trip hazards and making essential items easier to access.

Decluttering and Organising Services

• In-person sessions to work through rooms, cupboards, wardrobes, garages, lofts, and paperwork.
• Focus on safety, ease of access, and clear spaces for improved quality of life.
• Charity donations handled as part of the service; rubbish removal or storage collection available at extra cost.

Paperwork and Correspondence Support

• Assistance with backlog management, sorting, filing, and responding to outstanding correspondence.
• Creation of simple, maintainable filing systems.

Downsizing and Moving Support

• Guidance through decluttering before a move and help with unpacking and organising new spaces.

Ongoing and Maintenance Sessions

• Regular sessions for clients who benefit from continued support to maintain organised spaces over time.

Virtual Support

• Video-call sessions for clients who prefer guidance from home without an in-person visit.

Good to Know

• You lead every step nothing is removed without your agreement.
• Services are designed for homes of any size or level of clutter, including more complex hoarding situations.
• Charity donations can be taken away, and rubbish removal can be arranged if needed.
• The service is professional, discreet, and fully insured, with DBS clearance for all team members.
• Flexible support options are available, from one-off sessions to regular ongoing assistance.

Pricing

• Hourly Rate: £45 per hour
• Minimum Booking: Four hours for in-person sessions
• Free Discovery Call: 15 minutes, no obligation, to discuss your needs and see if the service is right for you

About Jo de Serrano

Jo de Serrano OBE DUniv is the founder of Order from Chaos. She has a distinguished background in humanitarian response, including coordinating UK Government and charity-led relief efforts for disasters and conflicts. Jo was awarded an OBE for services to humanitarian response in 2016 and an Honorary Doctorate from the University of Portsmouth in 2017.

Her personal experiences with ADHD and Autism (AuDHD)  inform her professional approach, giving her unique insights into the challenges of organisation, clutter, and maintaining structured systems. Jo is a member of the Association of Professional Declutterers and Organisers (APDO), holds an Enhanced DBS certificate, and has full public liability insurance, offering peace of mind to clients and their families.