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Order from Chaos
Shelton Street London Greater London WC2H 9JQTel : 07769 065404E-mail : hello@order-from-chaos.co.ukWebsite : order-from-chaos.co.ukAbout Us
Order from Chaos helps clients regain control over their homes and lives through professional decluttering and organising services. Founded in 2023 by Jo de Serrano OBE DUniv, the business supports clients across London and the Home Counties, as well as offering virtual sessions for those further afield. Jo brings over 25 years of humanitarian and organisational experience to her work, combining patience, discretion, and a non-judgemental approach with a personal understanding of the challenges of disorganisation.
The service is designed to be client-led, ensuring that decisions are always made by the client and that nothing is removed without agreement. For older or more vulnerable clients, decluttering also provides important safety benefits, such as reducing trip hazards and making essential items easier to access.
Decluttering and Organising Services
- In-person sessions to work through rooms, cupboards, wardrobes, garages, lofts, and paperwork.
- Focus on safety, ease of access, and clear spaces for improved quality of life.
- Charity donations handled as part of the service; rubbish removal or storage collection available at extra cost.
Paperwork and Correspondence Support
- Assistance with backlog management, sorting, filing, and responding to outstanding correspondence.
- Creation of simple, maintainable filing systems.
Downsizing and Moving Support
- Guidance through decluttering before a move and help with unpacking and organising new spaces.
Ongoing and Maintenance Sessions
- Regular sessions for clients who benefit from continued support to maintain organised spaces over time.
Virtual Support
- Video-call sessions for clients who prefer guidance from home without an in-person visit.
Good to Know
- You lead every step nothing is removed without your agreement.
- Services are designed for homes of any size or level of clutter, including more complex hoarding situations.
- Charity donations can be taken away, and rubbish removal can be arranged if needed.
- The service is professional, discreet, and fully insured, with DBS clearance for all team members.
- Flexible support options are available, from one-off sessions to regular ongoing assistance.
Pricing
- Hourly Rate: £45 per hour
- Minimum Booking: Four hours for in-person sessions
- Free Discovery Call: 15 minutes, no obligation, to discuss your needs and see if the service is right for you
About Jo de Serrano
Jo de Serrano OBE DUniv is the founder of Order from Chaos. She has a distinguished background in humanitarian response, including coordinating UK Government and charity-led relief efforts for disasters and conflicts. Jo was awarded an OBE for services to humanitarian response in 2016 and an Honorary Doctorate from the University of Portsmouth in 2017.
Her personal experiences with ADHD and Autism (AuDHD) inform her professional approach, giving her unique insights into the challenges of organisation, clutter, and maintaining structured systems. Jo is a member of the Association of Professional Declutterers and Organisers (APDO), holds an Enhanced DBS certificate, and has full public liability insurance, offering peace of mind to clients and their families.
Postal review05/06/2026A customer tells us:
'Jo and Order from Chaos have become a lifeline for me. Following changes to my health, I struggle with keeping things straight - from cupboards and paperwork, to whole rooms.
Not only has Jo gone at my pace, they’ve transformed my space in a way that works for me - and is so easy to keep tidy! I’m not only on top of my paperwork, but with their help I discovered benefits and services I was missing out on.
I can’t recommend Order from Chaos highly enough - I recommend them to everyone!!'
Postal review05/06/2026A customer tells us:
'I felt completely paralysed by the task of organising my house and getting things ready for a few upgrades, I felt stuck and believed there was no solution. Jo came with an energetic and friendly attitude and decisions became easy. There were things I had not considered about how I use my house and her way of posing an idea and explaining the reasoning behind it felt so open and genuine. There isn't a single thing she changed or helped me get rid of which feels like the wrong decision. Everything feels more organised and organic, even the way I use spaces. And this is months down the line.
One of the days in which Jo came to help was to help my 17 year old son who is
diagnosed with AuDHD and who struggles with organisation, but is a bit of a hoarder and gets overwhelmed, sorting out his room. I had tried to do this with him a few times to no avail. He was so ready for Jo. In the previous instances she had been here she had already suggested some things to think about which really helped him. She was patient and very attuned to his sensibilities and needs. I strongly recommend Jo.'
Postal review05/06/2026A customer tells us:
'I can highly recommend Jo and the service that the company provides. Jo has huge integrity, sensitivity and understanding. She is patient and always has the client's best interests at heart of all she does.'
